Refunds and Return Policy

Refunds Policy:

At Saukura Cosmetics, we want you to be completely satisfied with your purchase. If you're not satisfied with your order for any reason, we offer a hassle-free refund policy.

Refund Eligibility:

To be eligible for a refund, please ensure the following conditions are met:

1. Item Condition: The item must be unused, unopened, and in the same condition that you received it.

2. Return Period: You must initiate the return process within [number] days of receiving your order.

3. Proof of Purchase: You must provide a valid proof of purchase, such as your order number or receipt.

How to Initiate a Refund:

To initiate a refund, please follow these steps:

1. Contact Us: Send an email to contact@sakuracos.com with your order number and the reason for your return.

2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.

3. Return Shipping: You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure that your return is delivered to us safely.

Refund Process:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to be processed and credited to your account, depending on your payment provider.

Non-Refundable Items:

Certain items are not eligible for refunds, including:

- Gift cards

- Clearance or sale items

- Personalized or customized products

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund as appropriate, depending on the circumstances.

Contact Us:

If you have any questions about our Refunds Policy, please contact us by email at contact@sakuracos.com.